Refund policy
Return and Refund Policy
Returns
We accept return requests within 14 days after delivery. To be eligible, an item must be unused and, where applicable, unworn; in its original condition and packaging; and accompanied by proof of purchase.
Contact us at sillyjoyy@gmail.com before returning an item. If your return is accepted, we will provide the correct return address and instructions. Items sent back without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent. Original shipping charges are non-refundable except when the item was damaged or incorrect.
Damaged or Incorrect Items
Please inspect your order when it arrives. Report damaged, defective, or incorrect items within 7 days of delivery by emailing sillyjoyy@gmail.com with your order number and clear photos so we can review the issue.
Cancellations
Cancellation requests must be submitted within 12 hours of placing the order. We cannot guarantee cancellation after an order has been processed or shipped.
Refunds
We will notify you after inspecting your return. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.
Exceptions
We cannot accept returns for gift cards, final-sale items, personalized items, or opened personal-care, hygiene, or intimate products.
Questions
For return or refund questions, contact sillyjoyy@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sillyjoyy@gmail.com. Please note that returns will need to be sent to the following address: 4350 e 16th street tucson AZ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sillyjoyy@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sillyjoyy@gmail.com.