Refund policy

Return and Refund Policy

Returns
We accept return requests within 14 days after delivery. To be eligible, an item must be unused and, where applicable, unworn; in its original condition and packaging; and accompanied by proof of purchase.

Contact us at sillyjoyy@gmail.com before returning an item. If your return is accepted, we will provide the correct return address and instructions. Items sent back without prior authorization may not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent. Original shipping charges are non-refundable except when the item was damaged or incorrect.

Damaged or Incorrect Items
Please inspect your order when it arrives. Report damaged, defective, or incorrect items within 7 days of delivery by emailing sillyjoyy@gmail.com with your order number and clear photos so we can review the issue.

Cancellations
Cancellation requests must be submitted within 12 hours of placing the order. We cannot guarantee cancellation after an order has been processed or shipped.

Refunds
We will notify you after inspecting your return. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

Exceptions
We cannot accept returns for gift cards, final-sale items, personalized items, or opened personal-care, hygiene, or intimate products.

Questions
For return or refund questions, contact sillyjoyy@gmail.com.